
The customer experience dashboard for hospitality operators
Request a demoThe customer experience dashboard for hospitality operators
However you measure success, set up your key performance indicators in Feed it Back and it will gather the data to tell you how customers are feeling about your business. Our dashboard shows how you’re performing across your estate, by region, by venue, in absolute detail.
You can see what customers love and exactly where they think you can improve to keep them coming – so they recommend you to others. Our experts will also become part of your team, highlighting trends, making sure you don’t miss subtle details and sharing insights to help you build your reputation.
Request a demoThe Dashboard
Smart surveys
Collect your customers’ opinions with beautifully branded, highly customisable and super smart surveys. Fast, intuitive and streamlined for maximum volume and minimum abandon rate.
Find out moreSocial reviews
Online reviews are a great source of insight for fine tuning your operation. By responding to reviews, you boost your brand’s online presence making sure readers know that you act on their opinions.
Find out moreSocial streams
Customers expect brands to monitor and respond to posts and DMs in real time. Feed It Back gives you real time visibility and response, to ensure that you do not disappoint them.
Find out moreCase management
A communication channel for colleagues investigating a complaint. It then engages with customers to quickly turn negative experiences into positive ones, driving loyalty and repeat visits.
Find out more
£50K Revenue Opportunity For Hospitality Venues
Secure a boost in revenue by learning how to turn passive guests into promoters.
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