The customer experience dashboard for hospitality operators

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Obsessed with detail

The customer experience dashboard for hospitality operators

However you measure success, set up your key performance indicators in Feed it Back and it will gather the data to tell you how customers are feeling about your business. Our dashboard shows how you’re performing across your estate, by region, by venue, in absolute detail.

You can see what customers love and exactly where they think you can improve to keep them coming – so they recommend you to others. Our experts will also become part of your team, highlighting trends, making sure you don’t miss subtle details and sharing insights to help you build your reputation.

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The Dashboard

Smart surveys

Collect your customers’ opinions with beautifully branded, highly customisable and super smart surveys. Fast, intuitive and streamlined for maximum volume and minimum abandon rate.

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Social reviews

Online reviews are a great source of insight for fine tuning your operation. By responding to reviews, you boost your brand’s online presence making sure readers know that you act on their opinions.

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Social streams

Customers expect brands to monitor and respond to posts and DMs in real time. Feed It Back gives you real time visibility and response, to ensure that you do not disappoint them.

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Respond

Feed It Back Respond enables you to communicate with colleagues to investigate a complaint, then communicate with customers to quickly turn a negative experience into a positive one, driving loyalty and repeat visitation.

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Revelation

Revelation works in the background while you work. Our new plug-in automatically finds key comments and sentiments in your text-based feedback channels, sending information and actions directly to the people who need to know.

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Our fellow obsessives

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A look at Pub Dining

April 12th to July 18th 2021

Our experts interrogate our network and apply our knowledge to create Industry Insights. To view the Case Study, click the button below.

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What our clients say