The easiest for your guests

Personalise their feedback and delight them on social media

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The easiest for your teams

Great data motivates great delivery

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The easiest for you

Simple integration, amazing analytics

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We’re the experts in giving you the data that drives delighted guests

And to drive loyalty, we put real-time guest engagement at the centre of your operations. As former bar and restaurant operators ourselves, we also know how important it is to engage your staff. The Feed It Back platform centralises all types of guest feedback, so you can deal with it directly or let your teams handle it.

Our platform makes things easy by talking to EPOS, CRM, wi-fi and booking systems. It also integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support. We give this freely – because what drives us is delighted clients.

Benefits of using Feed it Back

The Easiest for your guests

  • Linking feedback directly to their bills is personal, simple and fast
  • They’re amazed when you actively respond to their social media comments
  • Gives you the power to switch detractors to brand champions
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The Easiest for your teams

  • Front of House teams love seeing how they’re doing. It’s on their mobiles, too
  • Your kitchen connects to the details of how well their dishes are going
  • Managers manage best when guests are driving their decisions
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The Easiest for you

  • Putting things right is so much easier with guest issues all in one place
  • Team accountability runs right through your processes
  • We work with your existing systems rather than against them
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The proof is in the pudding
(and the main course and the service…)
Have a very quick listen to how Feed it Back works in practice: