Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
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Obsessed with detail
Feed It Back Academy
At Feed It Back, we are dedicated to ensuring the operators we work with have the tools to deliver industry-leading guest experiences. Which is why we’ve launched the Feed It Back Academy.
Feed It Back Data is your Superpower! Learn how to harness it with your 2-hour online Academy session.
Purple Story collaborates with Feed It Back and delivers the Feed It Back Academy as an integral part of the client onboarding process to ensure that operators harness the tools available on the platform to deliver industry-leading guest experiences, drive revenue and profit, and drive Operational Excellence through people and behaviour.
Feed It Back installs the tools for gathering customer insight & Purple Story installs the mindset
Session 1
Making the unconscious conscious
- The importance of individual communication preferences and understanding how a leader’s behaviour impacts the Clarity, Consistency and Care of the team
- Tools and techniques to drive maximum engagement with different individuals to develop influencing, negotiating and management skills
- The Critical Behaviours Model: How data and behaviour can drive performance
Session 2
Life but not as I know it – the changing face of hospitality
- Trends and opportunities within hospitality: adopting a growth mindset
- The Business Experience Scorecard: seizing opportunities around the 7 key measures
Session 3
Finance 101 – data and behaviour
- The close-knit relationship between your P&L and business experience scorecard
- The 7 key measures tool kit
- Driving Clarity, Consistency and Care through accountability, ownership and using the Experience Scorecard
Being good is no longer good enough. Only when organisations harness the power of data and behaviour to create intelligent actions can they be assured of truly delivering an exceptional guest experience that is sure to be a stand out in a crowded market place!
Karen Turton
The Programme Delivery
We are delighted to partner with Karen Turton to develop and deliver this course. Karen has over 25 years of experience within the Hotel, Pub and Casual Dining sectors across multiple disciplines of learning and development, marketing and operations at a senior level. Her experience speaks for itself:
- Finalist for Business Woman of the Year at the Publican Awards
- Finalist for the ALMR Operations Manager of the Year Awards
- A Master’s degree in Multi-Unit leadership for which she was awarded a Distinction
- A further academic study into behaviour as part of a Doctorate in Business Administration with the University of Chester
Find out more
To book your place, fill in the form and we’ll get right back to you.
To ask questions or get more details, email us at academy@feeditback.com
