
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their storyAt Feed It Back, we are dedicated to ensuring the operators we work with have the tools to deliver industry-leading guest experiences. Which is why we’ve launched the Feed It Back Academy.
Feed It Back Data is your Superpower! Learn how to harness it with your 2-hour online Academy session.
Purple Story collaborates with Feed It Back and delivers the Feed It Back Academy as an integral part of the client onboarding process to ensure that operators harness the tools available on the platform to deliver industry-leading guest experiences, drive revenue and profit, and drive Operational Excellence through people and behaviour.
Feed It Back installs the tools for gathering customer insight & Purple Story installs the mindset
Session 1
Session 2
Session 3
Being good is no longer good enough. Only when organisations harness the power of data and behaviour to create intelligent actions can they be assured of truly delivering an exceptional guest experience that is sure to be a stand out in a crowded market place!
Karen Turton
We are delighted to partner with Karen Turton to develop and deliver this course. Karen has over 25 years of experience within the Hotel, Pub and Casual Dining sectors across multiple disciplines of learning and development, marketing and operations at a senior level. Her experience speaks for itself:
To book your place, fill in the form and we’ll get right back to you.
To ask questions or get more details, email us at academy@feeditback.com
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their storyRosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
See their storyHaving the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
See their story“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
See their story