
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their storyFeed It Back is the customer experience dashboard for hospitality operators
From collecting your customers’ opinions with beautifully branded, highly customisable and super smart surveys, through to integrating with social channels to pull in reviews, direct messages and posts, it allows you to understand what your customers are experiencing and enables you to communicate with them to ensure maximum engagement and to drive loyalty.
Acteol – Do more with your customer data
An award-winning CRM agency who specialise in knitting together all your customer data to create a powerful Single Customer View, enabling you to understand the entire customer journey, right from sales lead to advocate and to build broader and deeper insights into a customer’s lifestyle, behaviours and preferences.
Knowing your customers better means making better sales and marketing decisions and generating more revenue from less spend!
Benefits of using Feed It Back and Acteol together
The best operators trust Feed It Back and Acteol
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their storyRosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
See their storyHaving the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
See their story“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
See their story