Bank Holidays 22/23 Review of Guest Metrics
As we approach the last Bank Holiday of the year (excluding Christmas and Boxing Day), let’s review the performance of UK Bank Holidays from 2022 to 2023.
During the Easter period, Good Friday 2023 had the highest NPS of all public holidays, reaching 61. The volume of survey responses was also highest in 2023, (indicating higher sales and footfall) and casual dining operators contributed the most to the significant increase in NPS, from 2022.
The NPS for the Early May Bank Holiday saw a significant year-on-year change, with a lower average NPS of 37 in 2022. However, casual dining operators scored much better in 2023, resulting in a respectable NPS of 50.
The NPS score for the August Bank Holiday 2022 was 54, and with all dates showing improvement year on year, the industry should be excited for the upcoming Monday!