The Dashboard
Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  Find out how
Clients
Partnerships
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“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.”

Erica Livermore, Chief Technology Officer

How Our Dashboard Helped Fridays UK

With a new management team in place, Friday’s embarked on a digital transformation process. Their aim was to make Friday’s famous again and deliver the customer experience required to fulfil this ambition. We asked Erica (CTO) and Dan (CMO) how Feed It Back rapidly integrated into their business and helped them to rise to this challenge.

Watch the full length interview at the top or see below for brief excerpts on key issues.

Why Fridays chose Feed It Back

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"Another USP that we found compared to the supplier that we were using previously was the richness of the Feed It Back reporting platform and the depth of information we obtained and the simplicity of interpreting that data was a massive tick in the box for us"
Erica Livermore, Chief Technology Officer

How Fridays are back with Feed It Back

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"Feed It Back will certainly help us on reopening. It's going to be an interesting time. We'll be using the data from the time we have been closed and indeed from the autumn, when we were open to inform that refocus on training and getting the teams back up to speed again."
Dan Staples, Chief Marketing Officer

Happy clients, fellow obsessives

Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.

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“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director

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“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”

Sara Webber, Marketing Manager for Brand & Retail at Brains.

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“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK

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