“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand DirectorSee their story
Zooming in on Anglian Country Inns
As a growing family business encompassing 10 venues, Anglian Country Inns needed a way to ensure they were making their customers happy at every venue, while allowing each venue to retain its own personality and independent feel. We asked James (Managing Director) and Ruth (Marketing Director) how they use Feed It Back to ensure they are making customers happy and their staff engaged.
Watch the full length interview at the top or see below for brief excerpts on key issues.