The Dashboard
Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  
  Find out how
Clients
Partnerships
Request a demo

“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”

Sara Webber, Marketing Manager for Brand & Retail at Brains.

Zooming in on Brains

Having worked with Brains for several years, we asked Sara and Nathan how they use Feed It Back to identify improvements, take action, energize operations teams and grow customer loyalty.

Watch the full length interview at the top or see below for brief excerpts on key issues.

Increasing Food Margins

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“Continuous improvement is really important to us and we’ve strived really hard to get where we are today. Without Feed It Back we certainly wouldn’t be 5% up on margin and we wouldn’t have the scores that we have had, and the positive feedback that we’ve had”
Sara Webber, Marketing Manager for Brand & Retail at Brains

Making your business completely consumer centric

Request a demo

“People are proud of the fact that they’re now improving their scores. They could see what the problem was, they just didn’t quite know how to get it moving in the right direction.”
Nathan Evans, Food Operations Manager at Brains

Happy clients, fellow obsessives

Dirty Martini uses Feed It Back and finds staff motivation is up after 3 months.

See their story

“This is the new breed of loyalty. Forget stamped cards and loyalty points, customers want to have a dialogue with businesses.” Libby Andrews, Marketing Director

See their story

“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand Director

See their story

“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director

See their story

Zooming in on Brains

Increasing Food Margins

Making your business completely consumer centric

Happy clients, fellow obsessives

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