
The Stable, the fast growing 17-venue cathedral to cider and pizza, continues to challenge industry preconceptions with Feed It Back.
See their story“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.
Having worked with Brains for several years, we asked Sara and Nathan how they use Feed It Back to identify improvements, take action, energize operations teams and grow customer loyalty.
Watch the full length interview at the top or see below for brief excerpts on key issues.
“Continuous improvement is really important to us and we’ve strived really hard to get where we are today. Without Feed It Back we certainly wouldn’t be 5% up on margin and we wouldn’t have the scores that we have had, and the positive feedback that we’ve had”
Sara Webber, Marketing Manager for Brand & Retail at Brains
“People are proud of the fact that they’re now improving their scores. They could see what the problem was, they just didn’t quite know how to get it moving in the right direction.”
Nathan Evans, Food Operations Manager at Brains
The Stable, the fast growing 17-venue cathedral to cider and pizza, continues to challenge industry preconceptions with Feed It Back.
See their story“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director
See their storyMatt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their storyBella Italia goes live with Feed It Back to turn guests into loyal fans
See their story