Obsessed with detail

International Women’s Day 2024

In celebration of International Women’s 2024, we wanted to spotlight one of our (many) fantastic women who work at Feed It Back. In this video, Hayley, from our Product team talks through her career and how she got into IT, what it’s like working for Feed It Back and juggling being a busy mum. We are […]

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Importance of Brand Values in Hospitality

Importance of Brand Values in Hospitality When you hear the wording ‘brand’ or ‘branding’ we tend to think of the most iconic brands; Coca-Cola, Nike, or Apple. What comes to mind is the strong brand recognition of the logos, colours and fonts. Do we necessarily think about the experience when interacting with these brands? Possibly […]

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National Burger Day 2023

National Burger Day 2023 – A review of guest feedback on burgers Today is National Burger Day! A day where we can celebrate the tasty, juicy, oozy mouthfuls of deliciousness that you experience when eating a burger! We’ve taken a look at our data, from almost 100k dish ratings on burgers spanning Jan-July 2023 to […]

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Bank Holidays 22/23 Review of Guest Metrics

Bank Holidays 22/23 Review of Guest Metrics As we approach the last Bank Holiday of the year (excluding Christmas and Boxing Day), let’s review the performance of UK Bank Holidays from 2022 to 2023. During the Easter period, Good Friday 2023 had the highest NPS of all public holidays, reaching 61. The volume of survey […]

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Video: ‘Half Year Round Up: Jan – June 2023’

Video: ‘Half Year Round Up: Jan – June 2023’ Our Customer Insights Manager takes you through the latest findings and key points from our Half Year Round Up: Jan – June 2023. The insight is derived from 1.5 million pieces of feedback across the hospitality industry and sub-sectors. The report covers key KPIs, demographic data […]

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Responding to Reviews

Responding to Online Reviews Why you should be responding to online reviews and some tips and advice for responding successfully. Why reviews are important to your business? Simply put, having positive online reviews and high ratings can make your business more appealing to potential customers, while negative comments and low ratings that are in the […]

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Video Chat: ‘Eating Out: Kids’ Food Insights’

Video Chat: Eating Out: Kids’ Food Insights A chat with our Customer Insights Manager following the release of our insights on Eating Out: Kids’ Food Insights. In this video, we give the overall picture in Hospitality when it comes to school holidays and show how the different sectors perform when it comes to kids’ dish […]

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Why feedback data is essential for Marketers

Why feedback data is essential for Marketers We work closely with many departments in a Hospitality business. Operations are one of our biggest stakeholders as key users of the system, with Ops teams using Feed It Back to determine actions needed to improve the guest experience, be it the venue being too cold, or the […]

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What is competitive socialising?

Simply put, Competitive Socialising combines activities or gaming experiences with great food and drink to be enjoyed by guests of all ages. Activities you might find in a such a venue range from mini-golf to darts, with ball games, ping pong, arcade games and many more. What makes a Competitive Socialising venue different to the […]

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Mental Health in the Workplace

It’s Mental Health Awareness Week and we wanted to share how we are Feed It Back are taking Mental Health at Work seriously. We recognise that some of our employees have or are having their own battle with Mental Health. Equally, they may be supporting someone close to them who is struggling with their mental […]

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