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Feed It Back funds expansion plans with major new investment

Telecoms entrepreneur takes majority stake in customer experience dashboard for hospitality operators, as part of ambitious growth strategy. Feed It Back – the company whose technology and services are used by cafes, bars and restaurants to rate customer experience has been given its own vote of confidence – a multi-million-pound investment. A majority holding has […]

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Post-Lockdown Expectations Set to Challenge All Venues

Post-lockdown expectations of ‘the perfect meal out’ have made guests more likely to complain about restaurants and bars.  Flagship food, service, value and COVID-related procedures are integral to the success of hospitality venues attracting customers after lockdown eases. New data has revealed that customer expectations post-lockdown focus on certain reassurances being met and the venues […]

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Toggle integration with Feed It Back

The integration with Toggle allows operators to incentivise customer feedback and encourage return visits as well as the ability to recover customers with a gift card after a complaint (or to surprise and delight loyal guests) directly from the Feed It Back platform. Carlo Platia, CEO of Feed It Back, said: “The integration between Feed […]

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How to thrive post Eat Out To Help Out

Thursday 3rd September | 11:00 – 11:45 am BST After the boost to business that the Eat Out To Help Out scheme has brought, Eagle Eye and Feed It Back examine how operators can use incentives and customer feedback to continue to drive footfall and enhance customer experience. Eagle Eye Sector Development Manager, Steve King and Feed […]

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TIPJAR x FEEDITBACK

James Brown (Founder of TiPJAR & Retail Director for BrewDog) and Carlo Platia (Founder of Feed It Back) announce a new partnership and technical integration. The two firms are announcing integrations allowing consumers giving feedback via Feed It Back software to say thank you via a tip at the end should they wish. This integration […]

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Feed It Back and Eagle Eye Solutions launch free initiative to help drive customers back to outlets when they reopen

Feed It Back and Eagle Eye Solutions are teaming up to support hospitality operators fight back from the challenge of coronavirus by offering free use of their marketing platforms. While many operators have turned to offer delivery and click & collect services during lockdown, both companies are offering free use of their respective platforms to […]

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