Category: News

Telecoms entrepreneur takes majority stake in customer experience dashboard for hospitality operators, as part of ambitious growth strategy. Feed It Back – the company whose technology and services are used by cafes, bars and restaurants to rate customer experience has been given its own vote of confidence – a multi-million-pound investment. A majority holding has […]

Post-lockdown expectations of ‘the perfect meal out’ have made guests more likely to complain about restaurants and bars.  Flagship food, service, value and COVID-related procedures are integral to the success of hospitality venues attracting customers after lockdown eases. New data has revealed that customer expectations post-lockdown focus on certain reassurances being met and the venues […]

Feed It Back shows how restaurants, pubs and bars could secure a boost of £50k in revenue per year by learning how to turn passive guests into promoters. Hospitality venues that turn ‘passive’ guests [those with a Net Promoter Score – or NPS – of 7 or 8] to become ‘promoters’ [those with an NPS […]

The integration with Toggle allows operators to incentivise customer feedback and encourage return visits as well as the ability to recover customers with a gift card after a complaint (or to surprise and delight loyal guests) directly from the Feed It Back platform. Carlo Platia, CEO of Feed It Back, said: “The integration between Feed […]

A study by Feed It Back and DataHawks has shown how customers have dramatically changed their reasons for visiting hospitality venues and are no longer influenced by price, but are, instead, seeking out places they know and trust. On Wednesday 13 January 2020, Feed It Back and DataHawks presented customer data to operators in an […]

Thursday 3rd September | 11:00 – 11:45 am BST After the boost to business that the Eat Out To Help Out scheme has brought, Eagle Eye and Feed It Back examine how operators can use incentives and customer feedback to continue to drive footfall and enhance customer experience. Eagle Eye Sector Development Manager, Steve King and Feed […]

James Brown (Founder of TiPJAR & Retail Director for BrewDog) and Carlo Platia (Founder of Feed It Back) announce a new partnership and technical integration. The two firms are announcing integrations allowing consumers giving feedback via Feed It Back software to say thank you via a tip at the end should they wish. This integration […]

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Feed It Back and Eagle Eye Solutions are teaming up to support hospitality operators fight back from the challenge of coronavirus by offering free use of their marketing platforms. While many operators have turned to offer delivery and click & collect services during lockdown, both companies are offering free use of their respective platforms to […]

Feed It Back, the leading online reputation specialists for hospitality operators, has launched a number of virtual sessions, delivered by trainers from its Feed It Back Academy, to help operators negotiate the ongoing Coronavirus crisis. The sessions, which will be hosted by Karen Turton and Mark McCulloch, will focus on how operators can market their […]

Feed It Back, the leading online reputation specialists for hospitality operators, has added a new Brand and Marketing course to the Feed It Back Academy, following its successful launch in September 2019. The new course has been created in partnership with Mark McCulloch, marketing guru and Founder & CEO of Supersonic Inc, who will personally […]