Social Tracker October 2019

October’s Social Reviews saw another month of overall ratings holding steady at 4.3, a year on year increase of 0.2 points which is reflected across Google, Facebook and TripAdvisor. The Restaurant Segment drives the year on year increase, with ratings from all three channels up year on year (Facebook +0.4, Google and TripAdvisor +0.3 Oct […]

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Consumer expectation of food quality increases

The latest data from leading online review specialist, Feed It Back has revealed consumer expectations around food quality in pubs and bars have soared between February and September 2019. Through an in-depth analysis of reviews across the pub and bar sector, statistics show that negative reviews left around food quality have increased by 10% – […]

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Social Tracker September 2019

September’s social reviews average ratings held steady from August, with the average score holding at 4.3, 0.2 ahead of September 2018. Although we still continue to see Facebook average ratings come in higher versus last year (up 0.2 for the Pub/Bar segment, and up 0.4 year on year for Restaurants) we also see TripAdvisor scores […]

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TripAdvisor usage falls over past year

Feed It Back’s latest social review tracker reveals a significant drop in TripAdvisor usage, with its market share falling from 33.9% in August 2018, to 25.1% in August 2019. The data, taken from thousands of reviews left of the restaurant, pub and bar and quick service industries, shows that, over the same period, Facebook experienced […]

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PAUL UK partners with Feed It Back to support growth

Leading French bakery and café brand PAUL UK has partnered with industry leading customer feedback and online reputation specialist, Feed It Back, to help support and develop customer experience as the brand continues to expand its estate. This partnership represents Feed It Back’s continued focus on supporting café and grab and go businesses, by providing […]

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Dinner time diners the hardest to please according to insight from Feed It Back

By analysing hundreds of thousands of reviews across the restaurant and bar industries, the latest data from leading online reputation specialist, Feed It Back, reveals that customers are the most critical during the evening daypart. The statistics, which track customer satisfaction scores across the breakfast, lunch and dinner dayparts, reveal that the overall satisfaction score […]

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As featured in Propel Hospitality Thursday 27th June 2019: Do you have sites in the most satisfied cities?

By analysing thousands of online and social reviews across the restaurant and bar industries, leading online reputation specialist, Feed It Back, reveals that reviewers in the UK’s Northern cities are more positive that their Southern counterparts. The statistics confirm the commonly held assertion that Londoners are the hardest customers to please, with 15% of all […]

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