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- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  
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- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  
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- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  
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Insights:
Customer Sentiment Tracker

10th -16th August 2020

Tables and Toilets the key concerns in the latest Customer Sentiment Tracker

The latest weekly data from Feed It Back and KAM Media shows NPS stable, with an increase of just 1 point to 55 across the UK hospitality industry as Eat Out to Help Out continued to pull in more punters but also harsher critics. Feed It Back gathered 14,944 responses for the week of 10th to 16th August compared to 13,080 the week before. NPS scores came in lower for the Monday to Wednesday (49) and then improved when looking at the rest of the week (61).

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Our case studies

The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns

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“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer

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“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”

Sara Webber, Marketing Manager for Brand & Retail at Brains.

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“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director

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Insights: Customer Sentiment Tracker

10th -16th August 2020

Our case studies

What Customers Want: The Hospitality Operator’s Guide in a Post-Covid World

Insights:
Customer Sentiment Tracker