Tables and Toilets the key concerns in the latest Customer Sentiment Tracker
The latest weekly data from Feed It Back and KAM Media shows NPS stable, with an increase of just 1 point to 55 across the UK hospitality industry as Eat Out to Help Out continued to pull in more punters but also harsher critics. Feed It Back gathered 14,944 responses for the week of 10th to 16th August compared to 13,080 the week before. NPS scores came in lower for the Monday to Wednesday (49) and then improved when looking at the rest of the week (61).
Our experts interrogate our network and apply our knowledge to create Industry Insights. To receive our Industry Insights, leave your details below.
Fields marked with a * are required
Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.
See their story
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their story
Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
See their story
Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
See their story