Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
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Insights:
Customer Sentiment Tracker
10th -16th August 2020
Tables and Toilets the key concerns in the latest Customer Sentiment Tracker
The latest weekly data from Feed It Back and KAM Media shows NPS stable, with an increase of just 1 point to 55 across the UK hospitality industry as Eat Out to Help Out continued to pull in more punters but also harsher critics. Feed It Back gathered 14,944 responses for the week of 10th to 16th August compared to 13,080 the week before. NPS scores came in lower for the Monday to Wednesday (49) and then improved when looking at the rest of the week (61).
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