The Dashboard
Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  
  Find out how
Clients
Partnerships
Request a demo

Obsessed with detail

Insights:
Customer Sentiment Tracker

17th – 23rd August 2020

Social distancing is an issue in fast casual venues

The ‘fast casual / grab and go’ sector is moving backwards in terms of customer sentiment. The latest Customer Sentiment Tracker from Feed It Back and KAM Media shows that NPS scores are still significantly lower in these outlets compared with pre-lockdown (20 compared with 64 in February.) This segment includes venues which provide a takeaway, grab and go, or quick service dining experience.

Our experts interrogate our network and apply our knowledge to create Industry Insights. To receive our Industry Insights, leave your details below.

Fields marked with a * are required

Back to insights

Our case studies

“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK

See their story

“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda

See their story

The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns

See their story

“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer

See their story

See all

Insights: Customer Sentiment Tracker

17th – 23rd August 2020

Our case studies

Insights:
Customer Sentiment Tracker