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  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
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  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
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  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
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Insights:
Customer Sentiment Tracker

20th – 26th July 2020

Masks rising on customers’ agenda

Overall customer confidence in health and hygiene remains strong within hospitality, with little change since re-opening weekend- 95% of those who visited a hospitality venue this week feel confident enough to return. Despite this, the Customer Sentiment Tracker from Feed It Back and KAM Media found that the use of masks has become a focus area for many this week.

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Our case studies

Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.

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Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.

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“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK

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“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda

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Insights: Customer Sentiment Tracker

20th – 26th July 2020

Our case studies

Insights:
Customer Sentiment Tracker