“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
See their story
Obsessed with detail
Insights:
Customer Sentiment Tracker
20th – 26th July 2020
Masks rising on customers’ agenda
Overall customer confidence in health and hygiene remains strong within hospitality, with little change since re-opening weekend- 95% of those who visited a hospitality venue this week feel confident enough to return. Despite this, the Customer Sentiment Tracker from Feed It Back and KAM Media found that the use of masks has become a focus area for many this week.
Our experts interrogate our network and apply our knowledge to create Industry Insights. To receive our Industry Insights, leave your details below.
Fields marked with a * are required
