A customer asks three times for their drink to be served! We stepped up service, sent a voucher... the customer came back and booked again! Fixed.
Obsessed with detail

Customer Sentiment Tracker

24th – 30th August 2020

Service is a key challenge as guests take advantage of EOTHO

The latest weekly tracker data from Feed It Back and KAM Media saw more guests coming out to enjoy the last full week of Eat Out to Help Out, however service scores declined from the previous week in all segments.

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