Feed It Back is the customer experience dashboard for hospitality operators
From collecting your customers’ opinions with beautifully branded, highly customisable and super smart surveys, through to integrating with social channels to pull in reviews, direct messages and posts, it allows you to understand what your customers are experiencing and enables you to communicate with them to ensure maximum engagement and to drive loyalty.
Eagle Eye: Digitally incentivise and reward customer loyalty, whilst targeting your promotions to optimise voucher redemption
Food service businesses are experiencing growing margin pressures as a result of ever-increasing input costs, fast-evolving consumer dining habits and their highly competitive industry. Our digital marketing platform, Eagle Eye AIR, allows you to digitally incentivise and reward customer loyalty, whilst targeting your promotions to optimise voucher redemption.
Benefits of using Feed It Back and Eagle Eye together
The best operators trust Feed It Back and Eagle Eye
Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.
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Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
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Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
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Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
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