Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their story
Obsessed with detail
Feed It Back x Eagle Eye
Driving Loyalty
Feed It Back is the customer experience dashboard for hospitality operators
From collecting your customers’ opinions with beautifully branded, highly customisable and super smart surveys, through to integrating with social channels to pull in reviews, direct messages and posts, it allows you to understand what your customers are experiencing and enables you to communicate with them to ensure maximum engagement and to drive loyalty.
Eagle Eye: Digitally incentivise and reward customer loyalty, whilst targeting your promotions to optimise voucher redemption
Food service businesses are experiencing growing margin pressures as a result of ever-increasing input costs, fast-evolving consumer dining habits and their highly competitive industry. Our digital marketing platform, Eagle Eye AIR, allows you to digitally incentivise and reward customer loyalty, whilst targeting your promotions to optimise voucher redemption.
Benefits of using Feed It Back and Eagle Eye together
- Incentivise customers to complete feedback and gain more information on your customers and their experiences
- Help drive footfall from delivery aggregators to site direct or through your own click & collect service
- Increase visitor frequency and gain more loyalty
- Recover customer complaints or surprise and delight your biggest fans
The best operators trust Feed It Back and Eagle Eye
