“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
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We’re the experts in giving you the data that drives delighted guests
And to drive loyalty, we put real-time guest engagement at the centre of your operations. As former bar and restaurant operators ourselves, we also know how important it is to engage your staff. The Feed It Back platform centralises all types of guest feedback, so you can deal with it directly or let your teams handle it.
Our platform makes things easy by talking to EPOS, CRM, wi-fi and booking systems. It also integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support. We give this freely – because what drives us is delighted clients.
Benefits of using Feed It Back
The Easiest for your guests
- Linking feedback directly to their bills is personal, simple and fast
- They’re amazed when you actively respond to their social media comments
- Gives you the power to switch detractors to brand champion
The Easiest for your teams
- Front of House teams love seeing how they’re doing. It’s on their mobiles, too
- Your kitchen connects to the details of how well their dishes are going
- Managers manage best when guests are driving their decisions
The Easiest for you
- Putting things right is so much easier with guest issues all in one place
- Team accountability runs right through your processes
- We work with your existing systems rather than against them
The proof is in the pudding
(and the main course and the service…)
Have a very quick listen to how Feed It Back works in practice:
Happy clients
Hear how Feed It Back made it easier:
“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda
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Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
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Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
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Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
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Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.
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“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.
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“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer
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