
“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
See their storyAnd to drive loyalty, we put real-time guest engagement at the centre of your operations. As former bar and restaurant operators ourselves, we also know how important it is to engage your staff. The Feed It Back platform centralises all types of guest feedback, so you can deal with it directly or let your teams handle it.
Our platform makes things easy by talking to EPOS, CRM, wi-fi and booking systems. It also integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support. We give this freely – because what drives us is delighted clients.
Hear how Feed It Back made it easier:
“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
See their story“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda
See their story“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.
See their story“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer
See their storyThe amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns
See their story“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director
See their story“This is the new breed of loyalty. Forget stamped cards and loyalty points, customers want to have a dialogue with businesses.” Libby Andrews, Marketing Director
See their story“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand Director
See their story