“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
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We’re the experts in giving you the data that drives delighted guests
And to drive loyalty, we put real-time guest engagement at the centre of your operations. As former bar and restaurant operators ourselves, we also know how important it is to engage your staff. The Feed It Back platform centralises all types of guest feedback, so you can deal with it directly or let your teams handle it.
Our platform makes things easy by talking to EPOS, CRM, wi-fi and booking systems. It also integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support. We give this freely – because what drives us is delighted clients.
Benefits of using Feed It Back
The Easiest for your guests
- Linking feedback directly to their bills is personal, simple and fast
- They’re amazed when you actively respond to their social media comments
- Gives you the power to switch detractors to brand champion
The Easiest for your teams
- Front of House teams love seeing how they’re doing. It’s on their mobiles, too
- Your kitchen connects to the details of how well their dishes are going
- Managers manage best when guests are driving their decisions
The Easiest for you
- Putting things right is so much easier with guest issues all in one place
- Team accountability runs right through your processes
- We work with your existing systems rather than against them
The proof is in the pudding
(and the main course and the service…)
Have a very quick listen to how Feed It Back works in practice:
Happy clients
Hear how Feed It Back made it easier:
“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda
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“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.
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“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer
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The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns
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“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director
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“This is the new breed of loyalty. Forget stamped cards and loyalty points, customers want to have a dialogue with businesses.” Libby Andrews, Marketing Director
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“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand Director
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