Discover what your guests really think and act on fact.

"In nine months with Feed It Back, we have increased NPS by 13 points and revisit intention by 9.8% across our 43 restaurants."
- Shaun Cremins, Brand Director, Marco Pierre White Restaurants

Our recipe for maximum revisits:

Combine immediate feedback with online reviews, social posts and direct messages from customers into one easy to use platform, which is then used to communicate with colleagues and customers, view real-time performance of dishes or drinks and reward employees for excellent service.  All instantly available to every employee on their mobile.

  • Rick Stein Logo
  • Dirty Martini Logo
  • Stable Pizza Logo
  • Bella Italia Logo
  • Rileys Logo
  • Brakspear Logo
  • Pho Logo
  • Brains Logo
  • Las Iguanas Logo
  • Be At One Logo
  • Hippo Inns
  • Huxleys Logo
  • Three Bells Logo
  • Five Tuns Logo
  • Belgo Logo
  • Cafe Rouge Logo
  • Hydes Logo
  • Jersey Airport Logo
  • La Salle Logo
  • Oriel Logo
  • Rapide Logo
  • Malhotra Plc Logo
  • Bistrot Pierre Logo
  • Dim T Logo
  • Tasty Logo
  • Wildwood Logo
  • Marco Pierre White
  • Scalinis
  • The Cornish Arms
  • Slim Chickens
  • Thaikhun
  • Chaophraya
  • Chaobaby
  • Yee Rah
  • Levi Roots Caribbean Smokehouse

Benefits

Unparalleled intelligence Bella Italia

“We can now be more nimble with new menu launches, immediately evaluating every dish at every restaurant and making refinements to ensure guests are happy. It also enables us to innovate and take risks, and find out very quickly whether a new dish is working.”

James Spragg, Group COO at Casual Dining Group

Read more

Data capture & revisits Be At One

“In less than a year 64,000 guests signed up to our marketing database through Feed It Back. At the end of the survey, guests get a digital scratch card revealing a free cocktail or, for the lucky one in fifty, a £25 bar tab for their next visit. We have a fantastic redemption rate of 40%.“

Andrew Stones, Chief Operating Officer, Be At One

Read more

Motivated staff Dirty Martini

“We did not anticipate such a huge, positive impact on staff. General Managers share the positive feedback with their teams daily and the staff have loved seeing the comments and sometimes having their photo selected to single them out for 'applause’.”

Scott Matthews, CEO, Dirty Martini

Read more

Recovered guests Bella Italia

"For the first time, we can understand all of the reasons behind negative feedback by branch, area and brand . Recovery actions can now be assigned to the right members of staff who then resolve complaints, all through the system. If we send a voucher to a guest, we are alerted when the voucher is redeemed. Best of all, the system shows us all the positive comments coming back from our guests.”

Lucy Thompson, Head of Operational Planning at Bella Italia

Read more

Flexibility & responsiveness Las Iguanas

"Flexibility is a key benefit with Feed It Back. Guest reviews, mystery visits, social media, other key business metrics and reports are all accessible in one role-specific view, by all staff members from board level to restaurant management. We can change settings and questions easily and in real time. The Feed It Back team are very responsive and proactive, with any queries or requests responded to by our Customer Success Manager immediately.“

Lisa Campbell, Guest Experience Manager, Las Iguanas

Read more

Better decisions Las Iguanas

"Feed It Back generates a high volume of feedback. An average 550 pieces of feedback per restaurant per month helps us make good decisions because the size of the sample means that the real issues come up again and again.”

Lisa Campbell, Guest Experience Manager, Las Iguanas

Read more

  • Guest opinions
  • EPOS facts
  • Immediate insights

Try it now

If you are a venue operator, why not experience the power of EPOS-linked feedback for yourself. Complete the details and you will receive an email straight away with a demo till receipt and a link to a demo personalised survey.