The Dashboard
Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  
  Find out how
Clients
Partnerships
Request a demo

Obsessed with detail

Insights:
Customer Sentiment Tracker

31st August – 6th September 2020

NPS bounces back after EOTHO

The hospitality industry net promoter score (NPS) has bounced back to record levels following the end of the EOTHO scheme, according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media.

Our experts interrogate our network and apply our knowledge to create Industry Insights. To receive our Industry Insights, leave your details below.

Fields marked with a * are required

Back to insights

Our case studies

“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda

See their story

The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns

See their story

“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer

See their story

“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”

Sara Webber, Marketing Manager for Brand & Retail at Brains.

See their story

See all

Insights: Customer Sentiment Tracker

31st August – 6th September 2020

Our case studies

What Customers Want: The Hospitality Operator’s Guide in a Post-Covid World

Insights:
Customer Sentiment Tracker