A customer asks three times for their drink to be served! We stepped up service, sent a voucher... the customer came back and booked again! Fixed.
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Insights:
Hit the ground running

Lessons learned from July 2020

We looked at our data from Surveys and Social reviews from the July 4th 2020 re-opening. What can we learn from the first re-opening as we prepare to re-open again?

Our experts interrogate our network and apply our knowledge to create Industry Insights. To receive our Industry Insights, leave your details below.


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