Why such negative online reviews? Simple. Our key drivers show what needs to be improved and when.
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What Customers Want

The Hospitality Operator’s Guide in a Post-Covid World

In a bid to support the industry in its time of need, Feed It Back’s ‘Customer Pulse Survey’ analysed feedback from over 11,000 people living in the UK from a database of pub, bar, restaurant and fast casual operator mailing lists to glean crucial insight into customer mindsets when returning to the UK on-trade.

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