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Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  
  Find out how
Clients
Partnerships
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Obsessed with detail

Insights

What Customers Want

The Hospitality Operator’s Guide in a Post-Covid World

8th April 2021

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Hit the ground running

Lessons learned from July 2020.

7th March 2021

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£50K Revenue Opportunity For Hospitality Venues

Turn passive guests into promoters.

9th February 2021

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Driving Hospitality’s Recovery in 2021

What did Christmas 2020 tell us?

19th January 2021

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Customer Sentiment Tracker

NPS bounces back after EOTHO

31st August – 6th September 2020

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Our case studies

The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns

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“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer

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“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”

Sara Webber, Marketing Manager for Brand & Retail at Brains.

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“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director

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See all

Insights

What Customers Want

Hit the ground running

£50K Revenue Opportunity For Hospitality Venues

Driving Hospitality’s Recovery in 2021

Customer Sentiment Tracker

Our case studies

What Customers Want: The Hospitality Operator’s Guide in a Post-Covid World