Who is our star of the month? Easy. The dashboard says Antonio had 32 mentions...
Obsessed with detail

Insights

Father’s Day 2024

A look at Father’s Day 2024 data, comparisons to 2023 and to Mother’s Day and detail on customer advocacy and satisfaction from this year’s Dad’s Day.

June 2024

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Pulse 2024

Our annual market research survey ‘Pulse’ analyses over 54,000 surveys from UK consumers. The report covers what is influencing consumers when making bookings, spending habits and more.

May 2024

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Operational Excellence in 2024

In partnership with Purple Story, this tool highlights 3 key areas where teams striving for operational excellence can positively contribute to the bottom line.

March 2024

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Christmas 2023 Insight Report

This report focuses on those who visited for a ‘festive celebration’ across November and December 2023. It gives a comprehensive breakdown of NPS and other key guest metrics as well as factors in why guests chose certain venues. We also look at the audience in detail as well as how hospitality brands delivered against their brand standards. 

January 2024

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Feed It Back’s Fantastic Festive Guide

This resource is packed with insights and tips to ensure a very, merry Christmas season including analysis on guest’s reasons for visiting, how they heard about you, what they liked and disliked and how best to recover unhappy guests.

October 2023

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Guest Recovery and Loyalty

In collaboration with our partners Airship and Toggle. We examine what drives guest recovery and loyalty including response times, impact on NPS, voucher redemption rates and more.

September 2023

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Eating Out: Kid’s Food Insights

Analysis of 1.2m pieces of feedback with a focus on Eating out and kid’s food in UK hospitality venues. Understand which sectors and dishes are performing well and what operators can do to improve.

June 2023

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Half Year Round Up: Jan-June 2023

Analysis of 1.2m pieces of feedback with a focus on Eating out and kid’s food in UK hospitality venues. Understand which sectors and dishes are performing well and what operators can do to improve.

July 2023

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Driving Value and Pricing for Profit

 

A deep analysis of product pricing and guest feedback to help operators approach effective price increases during this cost of living crisis.

May 2023

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Customer Experience in the Competitive Socialising Sector

An analysis of over 110k pieces of feedback to examine the Customer Experience in the Competitive Socialising sector.

April 2023

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Employee Engagement Insights 2023

Working in conjunction with Hospitality Rising and Zonal we recently sent out an employee engagement survey to employees of a whole host of operators within the hospitality sector

March 2023

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Pulse Insights Survey 2023

On our annual Pulse Survey, we asked guests across our client base their thoughts on what they like and dislike about their eating and drinking out experience

February 2023

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Christmas 2022 Hospitality Insights Pack

We hope you aren’t one of the 20% who leaves the speed of service complaints. We want to share our Hospitality Christmas 2022 Insights Pack with you.

January 2023

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Driving Footfall With Customer Insights

Do you have the insights to tell you when you are at your busiest and what impact that has on your customer experience?

January 2023

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Maximising your Delivery and Takeaway offerings

How do you maximise your Delivery and Takeaway offerings? Our new insights pack with the latest trends will help you implement the best decisions for your dine-out orders.

October 2022

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January to July 2022 Round up

We’ve taken a deep dive into our pool of rich data and pulled out key insights on how the hospitality industry has been performing over the past seven months.

August 2022

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Download Pulse Survey Insights: 2022

Insight data from over 58,000 customers within the hospitality industry.

12th July 2022

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Christmas Feedback Data Highlights Importance of Building Loyalty Throughout the Year to Win Vital Celebration Business

13th January 2022

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White paper – May – October 2021 Six Month Review

We at Feed It Back have compiled our white paper packed with data and insights from over 800,000 datapoints in the six months between May – October 2021.

7th December 2021

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What Customers Want

The Hospitality Operator’s Guide in a Post-Covid World

8th April 2021

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Hit the ground running

Lessons learned from July 2020.

7th March 2021

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£50K Revenue Opportunity For Hospitality Venues

Turn passive guests into promoters.

9th February 2021

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Driving Hospitality’s Recovery in 2021

What did Christmas 2020 tell us?

19th January 2021

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Customer Sentiment Tracker

NPS bounces back after EOTHO

31st August – 6th September 2020

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Customer Sentiment Tracker

Service is a key challenge as guests take advantage of EOTHO

24th – 30th August 2020

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Customer Sentiment Tracker

Social distancing is an issue in fast casual venues

17th – 23rd August 2020

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Customer Sentiment Tracker

Tables and Toilets the key concerns in the latest Customer Sentiment Tracker

10th -16th August 2020

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Customer Sentiment Tracker

Eat Out To Help Out brings out more guests but harsher critics

3rd – 9th August 2020

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Customer Sentiment Tracker

Fast casual segment lagging behind

27th July – 2nd August 2020

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Customer Sentiment Tracker

Masks rising on customers’ agenda

20th – 26th July 2020

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Customer Sentiment Tracker

Hospitality net promoter scores soar, driven by casual dining

13th -19th July 2020

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