This resource is packed with insights and tips to ensure a very, merry Christmas season including analysis on guest’s reasons for visiting, how they heard about you, what they liked and disliked and how best to recover unhappy guests.
October 2023
Find Out MoreIn collaboration with our partners Airship and Toggle. We examine what drives guest recovery and loyalty including response times, impact on NPS, voucher redemption rates and more.
September 2023
Find Out MoreAnalysis of 1.2m pieces of feedback with a focus on Eating out and kid’s food in UK hospitality venues. Understand which sectors and dishes are performing well and what operators can do to improve.
June 2023
Find Out MoreAnalysis of 1.2m pieces of feedback with a focus on Eating out and kid’s food in UK hospitality venues. Understand which sectors and dishes are performing well and what operators can do to improve.
July 2023
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A deep analysis of product pricing and guest feedback to help operators approach effective price increases during this cost of living crisis.
May 2023
Find out moreAn analysis of over 110k pieces of feedback to examine the Customer Experience in the Competitive Socialising sector.
April 2023
Find out moreWorking in conjunction with Hospitality Rising and Zonal we recently sent out an employee engagement survey to employees of a whole host of operators within the hospitality sector
March 2023
Find out moreOn our annual Pulse Survey, we asked guests across our client base their thoughts on what they like and dislike about their eating and drinking out experience
February 2023
Find out moreWe hope you aren’t one of the 20% who leaves the speed of service complaints. We want to share our Hospitality Christmas 2022 Insights Pack with you.
January 2023
Find out moreDo you have the insights to tell you when you are at your busiest and what impact that has on your customer experience?
January 2023
Find out moreHow do you maximise your Delivery and Takeaway offerings? Our new insights pack with the latest trends will help you implement the best decisions for your dine-out orders.
October 2022
Find out moreWe’ve taken a deep dive into our pool of rich data and pulled out key insights on how the hospitality industry has been performing over the past seven months.
August 2022
Find out moreInsight data from over 58,000 customers within the hospitality industry.
12th July 2022
Find out more13th January 2022
Find out moreWe at Feed It Back have compiled our white paper packed with data and insights from over 800,000 datapoints in the six months between May – October 2021.
7th December 2021
Find out moreThe Hospitality Operator’s Guide in a Post-Covid World
8th April 2021
Find out moreTurn passive guests into promoters.
9th February 2021
Find out moreWhat did Christmas 2020 tell us?
19th January 2021
Find out moreNPS bounces back after EOTHO
31st August – 6th September 2020
Find out moreService is a key challenge as guests take advantage of EOTHO
24th – 30th August 2020
Find out moreSocial distancing is an issue in fast casual venues
17th – 23rd August 2020
Find out moreTables and Toilets the key concerns in the latest Customer Sentiment Tracker
10th -16th August 2020
Find out moreEat Out To Help Out brings out more guests but harsher critics
3rd – 9th August 2020
Find out moreFast casual segment lagging behind
27th July – 2nd August 2020
Find out moreHospitality net promoter scores soar, driven by casual dining
13th -19th July 2020
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Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.
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Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
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Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
See their story
Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
See their story