Insights

Download Pulse Survey Insights: 2022

Insight data from over 58,000 customers within the hospitality industry.

12th July 2022

Christmas Feedback Data Highlights Importance of Building Loyalty Throughout the Year to Win Vital Celebration Business

13th January 2022

White paper – May – October 2021 Six Month Review

We at Feed It Back have compiled our white paper packed with data and insights from over 800,000 datapoints in the six months between May – October 2021.

7th December 2021

What Customers Want

The Hospitality Operator’s Guide in a Post-Covid World

8th April 2021

Hit the ground running

Lessons learned from July 2020.

7th March 2021

£50K Revenue Opportunity For Hospitality Venues

Turn passive guests into promoters.

9th February 2021

Driving Hospitality’s Recovery in 2021

What did Christmas 2020 tell us?

19th January 2021

Customer Sentiment Tracker

NPS bounces back after EOTHO

31st August – 6th September 2020

Customer Sentiment Tracker

Service is a key challenge as guests take advantage of EOTHO

24th – 30th August 2020

Customer Sentiment Tracker

Social distancing is an issue in fast casual venues

17th – 23rd August 2020

Customer Sentiment Tracker

Tables and Toilets the key concerns in the latest Customer Sentiment Tracker

10th -16th August 2020

Customer Sentiment Tracker

Eat Out To Help Out brings out more guests but harsher critics

3rd – 9th August 2020

Customer Sentiment Tracker

Fast casual segment lagging behind

27th July – 2nd August 2020

Customer Sentiment Tracker

Masks rising on customers’ agenda

20th – 26th July 2020

Customer Sentiment Tracker

Hospitality net promoter scores soar, driven by casual dining

13th -19th July 2020