A customer asks three times for their drink to be served! We stepped up service, sent a voucher... the customer came back and booked again! Fixed.
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Insights

What Customers Want

The Hospitality Operator’s Guide in a Post-Covid World

8th April 2021

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Hit the ground running

Lessons learned from July 2020.

7th March 2021

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£50K Revenue Opportunity For Hospitality Venues

Turn passive guests into promoters.

9th February 2021

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Driving Hospitality’s Recovery in 2021

What did Christmas 2020 tell us?

19th January 2021

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Customer Sentiment Tracker

NPS bounces back after EOTHO

31st August – 6th September 2020

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Customer Sentiment Tracker

Service is a key challenge as guests take advantage of EOTHO

24th – 30th August 2020

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Customer Sentiment Tracker

Social distancing is an issue in fast casual venues

17th – 23rd August 2020

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Customer Sentiment Tracker

Tables and Toilets the key concerns in the latest Customer Sentiment Tracker

10th -16th August 2020

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Customer Sentiment Tracker

Eat Out To Help Out brings out more guests but harsher critics

3rd – 9th August 2020

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Customer Sentiment Tracker

Fast casual segment lagging behind

27th July – 2nd August 2020

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Customer Sentiment Tracker

Masks rising on customers’ agenda

20th – 26th July 2020

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Customer Sentiment Tracker

Hospitality net promoter scores soar, driven by casual dining

13th -19th July 2020

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Our case studies

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