A customer asks three times for their drink to be served! We stepped up service, sent a voucher... the customer came back and booked again! Fixed.
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Insights

Maximising your Delivery and Takeaway offerings

How do you maximise your Delivery and Takeaway offerings? Our new insights pack with the latest trends will help you implement the best decisions for your dine-out orders.

October 2022

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January to July 2022 Round up

We’ve taken a deep dive into our pool of rich data and pulled out key insights on how the hospitality industry has been performing over the past seven months.

August 2022

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Download Pulse Survey Insights: 2022

Insight data from over 58,000 customers within the hospitality industry.

12th July 2022

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Christmas Feedback Data Highlights Importance of Building Loyalty Throughout the Year to Win Vital Celebration Business

13th January 2022

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White paper – May – October 2021 Six Month Review

We at Feed It Back have compiled our white paper packed with data and insights from over 800,000 datapoints in the six months between May – October 2021.

7th December 2021

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What Customers Want

The Hospitality Operator’s Guide in a Post-Covid World

8th April 2021

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Hit the ground running

Lessons learned from July 2020.

7th March 2021

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£50K Revenue Opportunity For Hospitality Venues

Turn passive guests into promoters.

9th February 2021

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Driving Hospitality’s Recovery in 2021

What did Christmas 2020 tell us?

19th January 2021

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Customer Sentiment Tracker

NPS bounces back after EOTHO

31st August – 6th September 2020

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Customer Sentiment Tracker

Service is a key challenge as guests take advantage of EOTHO

24th – 30th August 2020

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Customer Sentiment Tracker

Social distancing is an issue in fast casual venues

17th – 23rd August 2020

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Customer Sentiment Tracker

Tables and Toilets the key concerns in the latest Customer Sentiment Tracker

10th -16th August 2020

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Customer Sentiment Tracker

Eat Out To Help Out brings out more guests but harsher critics

3rd – 9th August 2020

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Customer Sentiment Tracker

Fast casual segment lagging behind

27th July – 2nd August 2020

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Customer Sentiment Tracker

Masks rising on customers’ agenda

20th – 26th July 2020

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Customer Sentiment Tracker

Hospitality net promoter scores soar, driven by casual dining

13th -19th July 2020

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