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Feed It Back | The data driving delighted guests

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  • Benefits
    • How your customer benefits

      Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions

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    • How your teams benefit

      Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.

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    • How you benefit

      Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.

      Find out how
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Are we replying to all our complaints? Sure. The dashboard reports 100% response rates.
Obsessed with detail

Jobs

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Please email dan@feeditback.com to apply

Our case studies

“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director

See their story

“This is the new breed of loyalty. Forget stamped cards and loyalty points, customers want to have a dialogue with businesses.” Libby Andrews, Marketing Director

See their story

“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand Director

See their story

The Stable, the fast growing 17-venue cathedral to cider and pizza, continues to challenge industry preconceptions with Feed It Back.

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Obsessed with detail? Let’s talk

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© 2008-2021. All Rights reserved.
Feed It Back ltd.
Stevenson House, 16a Tunsgate, Guildford, Surrey, GU1 3QT

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