Customer sentiment tracker
Obsessed with detail
News & Views
Customer sentiment tracker
Customer satisfaction on the rise despite the curfew
Customer sentiment tracker
NPS bounces back after EOTHO
Customer sentiment tracker
Service a key challenge as guests take advantage of Eat Out to Help Out
Customer sentiment tracker
Social distancing is an issue in fast casual venues
Customer sentiment tracker
Tables and Toilets the key concerns in the latest Customer Sentiment Tracker
News
How to thrive post Eat Out To Help Out
Customer sentiment tracker
Eat Out To Help Out brings out more guests but harsher critics
Customer sentiment tracker
Fast casual segment lagging behind
Customer sentiment tracker
Masks rising on customers’ agenda
Customer sentiment tracker
Hospitality net promoter scores soar, driven by casual dining
Customer sentiment tracker
Customer sentiment remains strong towards hospitality
Our case studies
Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
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Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
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“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK
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“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda
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