Customer sentiment tracker
Obsessed with detail
News & Views
News
How to thrive post Eat Out To Help Out
Customer sentiment tracker
Eat Out To Help Out brings out more guests but harsher critics
Customer sentiment tracker
Fast casual segment lagging behind
Customer sentiment tracker
Masks rising on customers’ agenda
Customer sentiment tracker
Hospitality net promoter scores soar, driven by casual dining
Customer sentiment tracker
Customer sentiment remains strong towards hospitality
News
TIPJAR x FEEDITBACK
News
100 Day Playbook For Pubs, Restaurants & Cafes
News
Free White Paper – Using Data to Help You Succeed Post Covid-19
Blog
NPS: The Golden Question
News
Feed It Back and Eagle Eye Solutions launch free initiative to help drive customers back to outlets when they reopen
Our case studies
The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country Inns
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“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology Officer
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“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.
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“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing Director
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