Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
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Obsessed with detail
Feed It Back x Omnifi
Improve your Insights. Grow Loyalty
Feed It Back is the customer experience dashboard for hospitality operators
From collecting your customers’ opinions with beautifully branded, highly customisable and super smart surveys, through to integrating with social channels to pull in reviews, direct messages and posts, it allows you to understand what your customers are experiencing and enables you to communicate with them to ensure maximum engagement and to drive loyalty.
Omnifi produce award-winning services for the Hospitality industry, including the order & pay solution Orderbee.
Orderbee is a simple to use, easy to implement, cost-effective solution designed to scale.
Get up and running with the UK’s leading Order and Pay at Table solution that seamlessly integrates with the industry’s leading POS, CRM and guest services.
Benefits of using Feed It Back and Omnifi together
- Highly engaging consumer experience
- Increases levels of feedback across dine-in click & collect services
- Improved insights on menu performance & service delivery
- Drives better performance across the whole business
- Increases visitor frequency and grows loyalty
The best operators trust Feed It Back and Omnifi
