“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology OfficerSee their story
Get to know our clients
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.See their story
“This tool will change your life forever” – Tomas Maunier, Managing Director at FazendaSee their story
Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.See their story
The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country InnsSee their story
“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.See their story
“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UKSee their story
Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.See their story
Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.See their story
“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing DirectorSee their story
“This is the new breed of loyalty. Forget stamped cards and loyalty points, customers want to have a dialogue with businesses.” Libby Andrews, Marketing DirectorSee their story
“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand DirectorSee their story
The Stable, the fast growing 17-venue cathedral to cider and pizza, continues to challenge industry preconceptions with Feed It Back.See their story
Dirty Martini uses Feed It Back and finds staff motivation is up after 3 months.See their story
Bella Italia goes live with Feed It Back to turn guests into loyal fansSee their story
Integrations with our dashboard
We’ve opened 18 distinctively independent coffee shops around the UK where coffee lovers can drink 200 Degrees Coffee in its natural environment
The vision was to bring authentic home-cooked African inspired dishes to the main high street and incorporate them in dishes most loved by our consumers!
Client Testimonial: The customer care is absolutely excellent. Every project we have ever had, or needed, is always followed up promptly, and with great care. The development of the survey has enabled us to manage our products and service daily, with swift changes resulting in better customer service and ultimately profit.
We’ve got amazing bowling, delicious home-made food and fun cocktails. Get in touch to book – perfect for any event!
Client Testimonial: Easy to get up and running – minimal set up requirements if no integrations. Simple to manage, use and navigate the client dashboard. Client support team provide good service and are accommodating of requests for further info/insight.Feeditback seem to constantly look to improve the product and service that they offer. Monthly insight report on business performance vs industry is invaluable.
We are based in the heart of Norfolk, and from here we are developing a range of some of the most exciting restaurants in East Anglia.
Client Testimonial: It has been great to draw the occasional negative review away from public eyes, feedback received tends to be more constructive in nature and it is much easier to have good communication with any guests who have faced issues.
ARC Inspirations is a high performing, commercially successful bar group in the North of England operating 3 brands with 17 venues in total.
Archie’s is on a mission to provide the most unique and exciting menu, and strives to provide the best quality service to all our loyal fans and customers
The Aspers Group comprises of four casinos within the UK. The group is led by Chairman Damian Aspinall and is a 50/50 joint venture between Damian Aspinall and Crown Resorts of Australia.
They currently own national award-winning BBQ Chicken concept, Chicken & Blues, and recently launched café bar concept, Flamingo.
Renowned for their welcoming atmosphere, our multi-award winning pubs are located in the Cotswolds, Oxfordshire and West Sussex.
Client Testimonial: Convenient and easy to use, saves loads of time responding to reviews, neatly collates info with loads of flexibility in looking at data across brand and in individual sites, highlights actionable points and allows for collaboration across depts to make sure customer experience is managed to the same standards in our digital and physical spaces.
Beer + Burger Store is family owned and operated. We have one of Londons’ biggest craft beer ranges that we serve alongside our burgers, sides and fries.
Client Testimonial: The clear and simple layouts and customisation of the product to our business needs.
Black and White Hospitality has a passionate and dedicated team in place to help and support our franchisees in delivering excellence, and growing profitable businesses.
The UK’s only Battle Bars Games Drinks Street Food Good Times
We are a West country born & family owned independent small café chain serving simply & well prepared food & drinks made with great ingredients
Bounce: Europe’s largest purpose-built ‘Social Ping Pong Club’. You don’t even need mad ping pong skills to have an insanely good time.
BOXPARK brings communities together by providing the best street food, drinks and entertainment under one roof.
An award winning all day group of cafes and speakeasy bars across London, Brighton and Oxford.
Award-winning gourmet burger restaurant situated on Edinburgh’s Royal Mile. Burgers, Steaks and Ribs that have to be tasted to be believed!
Busaba is modern Bangkok eating in the heart of London. As in Thailand, our dishes are made to share, and include a flavoursome selection of freshly prepared salads, Pad Thais, curries and more.
Operating 13 venues and counting, Buzzworks is one of Scotland’s most acclaimed bar and restaurant groups.
Simply put, Caffé Italia offers carefully sourced and handcrafted coffee, delicious food, genuine hospitality and beautiful design, the Italian way.
Welcome to the Cairn Group · Since the 1960’s the Cairn Hotel Group has grown to become one of the UK’s premium leisure groups
Cambscuisine is a group of restaurants in Cambridgeshire, with 4 city centre restaurants and 4 traditional country pubs.
Hospitality and Entertainment venues in Perth, Western Australia. The Lookout Bowling Bar Bites, The Breakwater Arcade, Flight Club Australia
A bunch of board game hangouts. Bristol / Cardiff / Birmingham. Hundreds of games. Wonderful people. Banging food. Quaffable beverages.
Thai restaurant & dining experiences. Lunch, dinner, cocktails, cooking classes & private dining.
Bringing exciting food and beverage concepts to the UK since 2008.
Client Testimonial: Excellent Customer Service, integrations, easy to use day to day, reasonably priced and good monthly insights
Clays Bar offers a unique experience with interactive, indoor clay target shooting, fabulous cocktails and insanely good food.
We are on a mission to be the UK’s premier collection of Golf and Country Clubs, offering members that feel-good experience through wellness, golf and more.
Coach House Inns is a growing collection of Gastropubs with rooms which offer a great dining experience
We are an independent bar and restaurant business with 3 sites and brands across the Midlands
Common & Co (MCR) Ltd is an innovative, independent hospitality group based in Manchester.
Relax, Eat, Drink, Meet.
Client Testimonial: Feed It Back has been a game changer in our business. We finally can see an overall picture of how happy our guests are, with the ability to drill down to individual sites, day parts, dishes, team members.. the list goes on! I use it daily and would honestly be lost without it now. Big shout out to the Client Support Team who answers a constant stream of my questions.
They are a Cornish based company specialising in excellent service and fresh local produce
Ours are hand-made to an old recipe that’s tried and trusted, but the care we take and ingredients we use are only part of the story.
COSMO is a family-friendly buffet restaurant serving hundreds of dishes from different countries and cultures.
Welcome to our world. Cosy Club celebrates the joys of relaxed dining, drinking and lounging in a fabulous, welcoming setting.
Crazy Pedro’s Pizza Parlour. We love to party all the time at Pedro’s. Grab a Frozen Margarita and a slice of Pizza and watch the party unfold.
Check out the latest blockbuster movies, new Indie film releases and the best of world cinema out now.
The Dancing Moose are upcycled bars situated in Ashley Cross & Wimborne.
A portfolio of exciting leisure venues that bring people together through the universally shared pleasures of food, drink, music and entertainment.
Shaped by Mexican flavours and modern influences; serving up tacos, burritos & more
Join us on a journey to a classic era of Italian decadence and American flair where the pasta is piled high, the steaks are juicy and the gelato brings on big smiles.
At dim t we produce traditional and authentic Asian food, which is served in stylish venues with friendly service. Our menu offers a variety of popular oriental dishes and Chinese teas.
We are DRG. We are an award-winning research and insight agency that brings clarity to your business challenges.
East Coast Concepts, the Manchester based restaurant and bar group, owns and operates 2 of the most exciting brands in the UK: Neighbourhood and Victors.
World-famous Cinnamon Rolls now in the UK.
Electric Shuffle. Surprisingly competitive. Delightfully immersive. Outrageously thrilling.
The world’s leading live escape the room & exit game entertainment experience for public & corporate teambuilding with franchises available worldwide.
We have a range of exceptional bars, pubs and restaurants across London. Providing the best food, drink and service at our stylish destination locations for our discerning customers.
Client Testimonial: The team is excellent. All the info. you need in one place. FiB makes it easy to identify the areas you need to work on and track overall progress
Farmer J serves honest food, that rolls with the seasons, is mindfully sourced, is bursting with flavour and most importantly, is scratch cooked on-site.
Welcome to Fazenda – We bring all the tradition behind the unique rodizio way of serving, from the Pampas to the U.K.
FCB Coffee is part of the 5th wave of coffee, moving the travel sector into a new generation of specialty coffee.
Nottingham’s leading independent bar, restaurant and nightclub operators.
Flight Club is the home of Social Darts. Spectacular bar. Electric atmosphere. Mind-blowing experience.
The perfect location for golf, fishing, dining and luxury self-catering holidays and short breaks near Dundee, Scotland.
Welcome to Fraser’s Fish & Chips based in West Cornwall. If you are after top notch fish and chips served with a big smile then you are in the right place.
Giggling Squid: Staggeringly good Thai food prepared by master Thai chefs.
GSG Hospitality is an award-winning independent hospitality group with venues in Liverpool and Manchester.
The number one trampoline park in the UK.
Welcome to Grounded Kitchen, the home of Korean-inspired cuisine in the UK. Indulge in delicious Bibimbap bowls, steaming Bao buns, and comforting Udon
Elegant food and drink. Fresh, from scratch. Every time. Enjoy the Gusto difference…
Looking for great food, brilliant atmosphere, the perfect place to lay your head or all of the above?
Haven is all about fun and freedom so indulge in the simple pleasures of a seaside holiday. Get involved with a wide range of activities for all ages, unwind with some great entertainment and tuck in to some mouth-watering food and drink.
Honest Burgers is a British burger restaurant, first opened in Brixton in 2011. We aim to serve the best burgers across the UK
“Com Binh Dan” Meaning ‘Working People Food’ and at the heart of HOP Vietnamese
Serving up award-winning burgers, hand-cut fries, and crafted drinks, Hub Box is a laidback place to meet and eat.
Ibérica celebrates the spirit and style of our homeland with the finest food, award-winning wines, and a truly authentic experience of Spain
We turn newly discovered, forgotten and overlooked spaces into beautiful venues that defy convention
Welcome to Jollibee! We’ve been serving our delicious Chickenjoy, Jolly Spaghetti, and Yumburgers all over the world since 1978.
Client Testimonial: Great integration across our EPOS, online ordering, social media and CRM systems to collate and manage guest feedback, gain insights into our customers’ experience, and to clearly pinpoint what drives positive customer sentiment, all in one place. We use the system across the business from duty managers monitoring feedback in real-time to recognise and address issues; to Customer Services responding to and reporting back on guest feedback; to head chefs using dish insights data for menu planning, supplier management, and recipe refinement. A great tool for monitoring, managing and understanding customer experience, and for making data-driven decisions.
Welcome to Junkyard; a riotous mash-up of crazy golf, drinks and pumped-up tunes. Get weird, cut loose and come out swinging as you battle through insane courses packed with wrestling bears, psycho clowns, crashed planes and wrecked three-wheelers.
KC Peaches offers the freshest flavours free from additives, preservatives, artificial flavours and colours.
KIBOU is a Japanese hot kitchen and bar that’s as colourful as the streets of Tokyo from where it draws its inspiration.
You’ll find state-of-the-art Ten Pin bowling, and Duck Pin bowling lanes, plus ice-free curling, shuffleboards, air hockey, arcades, karaoke booths, and more.
Forget formica tables, moulded seats and plastic hot-dogs imagine the best bar you’ve ever been to then add a ten-pin bowling experience.
where there’s tea, there’s hope
Client Testimonial: It’s the best tool I have used to help analyse the critical drivers within a guest experience and it is very user friendly with regards to survey completion. Using the data and the trends we have been above to move the level of performance significantly during the year and this analysis has been the basis with which we have built our operational execution strategy. In addition to this the support and service has been exceptional with add ons and specific requests being actioned very quickly and they have a customer first mentality.
Welcome to Lime Squeezy, the Thai kitchen where ingredients are always fresh and cooked with high flame at speed to capture the true Thai experience.
We create venues that feel like you’re walking into a home, styling them around a fictional flat – welcoming, fun and unpretentious.
Living Ventures Group are the proud operator of some of the most exciting brands in the UK restaurants and bar market.
A small collection of five unique restaurants offering the best in traditional and imaginative dining across Central London
We want Longbow venues to be enjoyed and regularly frequented by our satisfied guests and loved by the passionate teams working within them.
Perfect for budding explorers and adventurers of all ages, The Lost City houses two incredible 18-hole indoor adventure golf courses.
Lounges: Like all the comforts of home but better. Unless you have a chef and a bar in your lounge.
Italian small plates restaurant made with local, fresh & quality ingredients.
York, Beverley & Harrogate’s favourite al fresco Italian restaurant & cocktail bar, Lucia brings a taste of the Mediterranean to North Yorkshire.
Ludo is the newest epic addition to the vibrant sports scene in Bath.
Udon noodles handmade daily, unhurried broths, flavour-filled tempura topped with condiments to compliment. All served with love. that’s the Marugame way.
Eating, Drinking, whatever you’re thinking
All day dining, dog friendly, neighbourhood restaurant open for brunch, lunch & dinner. Bottomless brunch, lunch, deli & evening menu.
Our marketplace hosts carefully selected food suppliers and trading partners that connect visitors and communities to healthy living.
Mission Mars is a multi-concept operator with a Mission to deliver world-class food, drink, entertainment & hospitality experiences through innovation, people and sustainability.
A boutique hotel and restaurant group based in the Derbyshire countryside.
Atmospheric basement venue offering bar bites, dumplings & creative cocktails in cosy surrounds.
Promising relaxation, celebration and escape from the everyday
A quirky and contemporary bar with a friendly atmosphere located in the heart of Edinburgh.
The Ninja Warrior UK TV show is great family entertainment and is both inspiring and aspirational, which is why ITV and its partners have created different types of Ninja Warrior UK supervised activity and fitness venues across the UK, all geared to wide age and ability ranges.
Welcome to NQ64, neon splattered drinking dens full of retro arcade games and classic consoles.
Whether you’re catching up with friends over drinks, treating the family to Sunday roast in our restaurant, or escaping for a couple of nights to one of our hotels, we look forward to welcoming you to an Oakman venue soon.
Panda Mami is a buffet restaurant serving a wide range of dishes from around the World.
Only a handful of golfers have ever shot a score of 59.
67 UK holiday parks perfect for family holidays in beautiful locations. Find superb caravan & lodge holiday accommodation.
Find PAUL’s most delicious cakes, pastries and bakery collection. Order platters for a celebration, or enjoy your afternoon tea at PAUL’s cake shop.
Pho offers healthy, Vietnamese street food. You can choose from a delicious phở soup, spring rolls, fresh salads and tasty desserts. Explore our menu and see that many of the dishes are gluten free, dairy free or vegan.
On every table you will find a request slip, simply write your request on a request slip and watch our 6-piece house band bring it to life.
Pieminister is a B Corp certified pie company from Bristol. Their award-winning range include plenty of plant-based & gluten-free recipes.
Live Life To The Luxe. Luxurious pizza, made with artisan ingredients, at surprisingly everyday prices. Welcome to PizzaLuxe.
Ponti’s Italian Kitchen. Family run since 1963, serving food from the culinary heart of Italy, Emilia-Romagna.
Whether you want a room for the evening, a bite to eat, or to share a Provenance Inns experience with someone special.
The original vegan and plant-based pizza restaurant. Purezza has restaurants in Brighton, Hove, Bristol, Camden and Manchester.
Puttshack – We’ve rewritten the rules of mini golf – pairing modern tech with crazy courses and cool vibes with game faces for one hell of a good time.
Red Lion Holdings is a specialist hospitality investment group, established in 2021 to bring a collection of exceptional pub and inn groups together, to share knowledge, experience and expertise.
Our Revolution bars have been trading since 1996 and are a destination of choice for customers who value a premium drinks and food-led offering.
The only 5 star holiday village in the North West – Enjoy a UK family short break, holiday or weekend break set across over 100 acres of Lancashire countryside.
Let us take you on a culinary journey into the Tijuca Urban Forest that surrounds Rio de Janeiro, with planted walls and flowered ceilings towering high above a traditional Brazilian Churrasco dining experience!
Combining modern London with Bangkok, Rosa’s Thai Cafe serves authentic, fresh Thai food, with dining, delivery, & takeaway available at our locations.
Leading the way for a customer first business, with customer first experiences. All done with booze & ball games 🏓🎳
At Scarpetta, we’re passionate about Italian food and the authentic Italian dining experience – from our handcrafted pasta to our indulgent desserts
Selco is the UK’s fastest growing builders merchant. Visit our site for trade-only prices and latest special offers
We believe in providing great quality, affordable food that can be enjoyed by all ages.
Cider-Loving Pizza Makers serving up the best pizzas, gourmet pies and over 80 types of craft cider, from all across the West Country.
Client Testimonial: Multiple integrations, one inbox and absolutely knock out account management – solutions orientated (EVERY time) and with the most extraordinary can-do attitude. Total pleasure.
Stem & Glory is a plant based restaurant serving delicious and contemporary vegan cuisine.
SushiDog is changing the way in which people eat sushi. We are famous for our delicious SushiDogs, Poke Bowls and Salads that are all made right in front of your eyes, exactly the way you want
Swingers combines crazy golf, street food, cocktails and great service into an incredible social experience
At each Synge & Byrne cafe you’ll find hand roasted barista made coffees, fancy teas and good old milky brews
Italian restaurant with a river view, using only the best produce from across Italy and the U.K.
Our restaurants & bars are all across the UK. Book a table online, get a takeaway from us or get the Fridays feeling delivered straight to your door!
From the streets of Thailand, our recipes are authentically Thai street food, our interiors from a Bangkok bric-a-brac bazaar.
The Breakfast Group was founded in 1991 by Eric Yu and Connie O’Donovan and began with the opening of Villa Stefano in Holborn
Comfortable, casual and stylish. From our in-house master butcher to our flat iron steak, you’ll find something to love at The Cut & Craft.
The Hurlingham Club is a green oasis of tradition and international renown bordering the River Thames in Fulham set in 42 acres of magnificent grounds.
Discover 1 The Island Quarter, a new three-storey, canal-side destination for Nottingham.
The Thinking Traveller is a multiple award-winning villa rental company specialising in luxury villas
Keeping the UK fed with hearty roast dinner-inspired dishes since 2004 is our family-run business, The York Roast Co.
We fry gold! Award-winning chicken wings, chicken burgers, tenders, milkshakes and more.
Craft Beer from Tiny Rebel. From Cwtch, a Welsh Red Ale to Clwb Tropica, the UK’s Favourite Tropical IPA, Tiny Rebel has Something for Everyone!
Specialist steakhouse restaurant & bar serving the best Himalayan salt dry aged beef, plus fantastic fish, more meat & vegetarian options.
Serving real ramen in London and Birmingham. ‘If you don’t make your own noodles, you’re just a soup shop.’
Client Testimonial: Hugely positive – actively sought to understand our business and delivered an excellent solution seamlessly. On-boarding and post-live support have been truly excellent. Ease of use and ability to engage all levels of the business to understand insight – to celebrate team, identify opportunities, and see where to take action based on trend.
True North Brew Co, the creators of Sheffield Dry Gin, Sheffield Vodka, and a range of beers,
Try premium, classic and organic wines by the glass, for a quirky experience in London. Perfect for date night, work events and catch ups with friends.
The Home of Handmade Fresh Pasta. Popular hang-out – specialising in fresh pasta, pizza, and salads in a beautiful, laid back restaurant.
Various Eateries plc is passionate about creating unique experiences for modern consumers. The core brands of the Group are Coppa Club and Tavolino.
The most popular restaurant group in Tenerife
Wahaca is a UK restaurant group selling Mexican-style street food, co-founded by Thomasina Miers, with 13 branches in the United Kingdom
Proudly originating in a former 19th century watch house on London’s famous Bermondsey Street, WatchHouse is fuelled by a commitment to Modern Coffee
Our 44 Motorway services and 31 hotels give you a warm welcome and relaxing break across the UK’s motorway network.
Welcome to the Westmorland Family of businesses which include Tebay Services, Gloucester Services, Rheged and Tebay Services Hotel.
Our well-crafted menu offers a wide grill selection and provides something for everyone including, classic pizza and pasta dishes, as well as tasty salads and comforting risottos.
The Winged Ox bar & kitchen at St Luke’s is open 7 days a week and serves an eclectic range of food for the soul.
Step out of the City life and into an all day space, designed for laid back drinks and easy dining.
Yee Rah Wok & Grill combining food from around the world. Bring the family to Yee Rah Liverpool as it brings you the best of everything.
Zambrero is a Feel Good Mexican restaurant, serving Mexican food differently!
Home to the world’s fastest zip line, the UK’s only mountain cart track and a bistro-restaurant serving delicious, locally sourced food and drink