“The amount of engagement we were getting from customers through the Feed It Back platform was exceptional.” – Erica Livermore, Chief Technology OfficerSee their story
Our case studies
The amount of feedback that we’re receiving now has just gone off the charts. We can actually act off the back of it – Ruth Nye, Marketing Director at Anglian Country InnsSee their story
“Feed It Back is an absolutely crucial tool, to be able to make sure your business is completely guest and consumer centric.”
Sara Webber, Marketing Manager for Brand & Retail at Brains.See their story
“As a direct result of working with Feed It Back, we’ve seen a 25% reduction in in-venue bill comps – saving hundreds of thousands of pounds.” Lucy Harwood, Brand & Marketing DirectorSee their story
“This is the new breed of loyalty. Forget stamped cards and loyalty points, customers want to have a dialogue with businesses.” Libby Andrews, Marketing DirectorSee their story
“We have seen quality and consistency improve across all areas of the business. In fact, our NPS scores have risen by 25%.” Shaun Cremins, Brand DirectorSee their story
The Stable, the fast growing 17-venue cathedral to cider and pizza, continues to challenge industry preconceptions with Feed It Back.See their story
Dirty Martini uses Feed It Back and finds staff motivation is up after 3 months.See their story
Bella Italia goes live with Feed It Back to turn guests into loyal fansSee their story
Anglian Country Inns: Our family run business first opened its doors 23 years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot.
ARC Inspirations is a high performing, commercially successful bar group in the North of England operating 3 brands with 17 venues in total.
Welcome to Banana Tree, the award-winning home of Indochinese food
Fresh food & live entertainment. Pure elegance on the River Thames. Unique dining cruise, amazing riverside views.
Belgo is famous for its mussels, chicken and craft beers. Open since 1992, the restaurant boasts great food, decor and choice of over 50 Belgian beers.
Bounce: Europe’s largest purpose-built ‘Social Ping Pong Club’. You don’t even need mad ping pong skills to have an insanely good time.
Award-winning gourmet burger restaurant situated on Edinburgh’s Royal Mile. Burgers, Steaks and Ribs that have to be tasted to be believed!
Café Rouge: Serving French classics from croque monsieur to steaks and mussels in a retro Parisian setting.
Thai restaurant & dining experiences. Lunch, dinner, cocktails, cooking classes & private dining.
Warm people – The Bulls Head · The Joiners Arms · The Swan at Walton · The Hunloke Arms · The Three Tuns.
EAT FRESH. Welcome to Coal Kitchen, where we serve fresh, delicious food prepared using local ingredients where possible.
Relax, Eat, Drink, Meet.
The Deltic Group Limited is a private company with an estate of 65 nightclubs and has the largest square footage of nightclub capacity in the United Kingdom.
At dim t we produce traditional and authentic Asian food, which is served in stylish venues with friendly service. Our menu offers a variety of popular oriental dishes and Chinese teas.
NYC-inspired comfort food & cocktails. Serving lunch, dinner, cocktails, and boozy weekend brunch.
A spectacular estate of rebellious pubs. A modern reinvention of the British institution; the public house, realised for the 21st century.
East Coast Concepts, the Manchester based restaurant and bar group, owns and operates 2 of the most exciting brands in the UK: Neighbourhood and Victors.
Casual restaurant chain based in the United Kingdom selling 1950s American diner style items
Where every plate starts with the freshest, sustainable fish from the morning’s catch.
Flight Club is the home of Social Darts. Spectacular bar. Electric atmosphere. Mind-blowing experience.
The perfect location for golf, fishing, dining and luxury self-catering holidays and short breaks near Dundee, Scotland.
Giggling Squid: Staggeringly good Thai food prepared by master Thai chefs.
We pride ourselves on discovering the best tastes, flavours and recipes from around the world and sharing them with you.
Independent owned cocktail bar and restaurant company based in Liverpool that has developed over the last 7 years.
Elegant food and drink. Fresh, from scratch. Every time. Enjoy the Gusto difference…
Looking for great food, brilliant atmosphere, the perfect place to lay your head or all of the above?
Haven is all about fun and freedom so indulge in the simple pleasures of a seaside holiday. Get involved with a wide range of activities for all ages, unwind with some great entertainment and tuck in to some mouth-watering food and drink.
Popular Jersey restaurants and cafés by the beach with sea views and in St Helier. Eat out, lunch and dine in style in Jersey, Channel Islands.
The home of crazy golf, fun cocktails and all things junk. Go wild for our weird & epic mashed up 9-hole crazy golf courses.
Authentic Spanish tapas restaurant with 2-4-1 cocktails all day every day. Located in Durham, Lakeside, Liverpool, London Leadenhall Market & Manchester Trafford Centre
Our speciality tapas restaurants in Liverpool & Manchester bring an authentic, vibrant taste of Spain to the UK. Delicious fresh food & wine.
Lounges: Like all the comforts of home but better. Unless you have a chef and a bar in your lounge.
We believe in bringing real pubs to real people, in the form of quality food and drink at affordable prices with a side-order of live sport, music and weekly entertainment in friendly community atmospheres.
Music for the people. Food for the Soul. Good times forever.
Montpeliers (Edinburgh) Limited is one of the leading restaurant, bar, club and hotel collections based in Scotland
A quirky and contemporary bar with a friendly atmosphere located in the heart of Edinburgh.
Pho offers healthy, Vietnamese street food. You can choose from a delicious phở soup, spring rolls, fresh salads and tasty desserts. Explore our menu and see that many of the dishes are gluten free, dairy free or vegan.
Pieminister has been making great tasting British pies in Bristol for 14 years and only uses 100% free range British meat and the finest fresh ingredients.
Nestled in the heart of 18 vibrant towns and cities, you will find a Pitcher & Piano. Welcoming you from day to night with a sophisticated escape suited for every occasion. Whether it’s bubbles over brunch or a relaxed Sunday roast, after work drinks or a night to remember – each of our bars has been carefully crafted to bring you something wonderfully unique.
Whether you want a room for the evening, a bite to eat, or to share a Provenance Inns experience with someone special.
An eclectic collection of premium pubs and restaurants across the UK with boutique bedrooms for a mid-week pit stop or a weekend getaway as featured in The Guardian, The Times, Stylist and Elle.
The only 5 star holiday village in the North West – Enjoy a UK family short break, holiday or weekend break set across over 100 acres of Lancashire countryside.
Share Rick Stein’s passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall and beyond. Stay in one of our beautiful coastal inspired rooms, designed by Jill Stein.
Sessions develops unique cultural hubs in urban centres with an emphasis on architectural and environmental sensitivity.
Slim Chickens brings southern hospitality to fast, casual dining with fresh hand-breaded chicken tenders, Buffalo wings, and handmade dipping sauces.
Set in relaxing spaces, we serve authentic food with all the Italian charm and friendly service. Enjoy a break over coffee, watching the sunset over evening cocktails or a taste of fresh, simple Italian food.
Italian restaurant with a river view, using only the best produce from across Italy and the U.K.
Tenpin: Many activities such as bowling, pool, table tennis, arcades & much more, perfect for any event.
From the streets of Thailand, our recipes are authentically Thai street food, our interiors from a Bangkok bric-a-brac bazaar.
A restaurant & bar. All day dining selection; breakfast, brunch, lunch & dinner. Specialists in molecular mixology cocktails & drinks. Theatre Served.
The Cardan Bar and Grill combines a contemporary gastro pub experience with exceptional food and drinks menus in a relaxed and friendly environment.
The Winged Ox bar & kitchen at St Luke’s is open 7 days a week and serves an eclectic range of food for the soul.
We fry gold! Award-winning chicken wings, chicken burgers, tenders, milkshakes and more.
Freshly made, award winning California-style Mexican food. Eat in or take-away.
In cities around the world, Vapiano is a laid back restaurant, usually buzzing with conversations and people eating our fresh food.
Vinoteca combines distinctive, high quality wines alongside well sourced, fresh, seasonal food.
Our well-crafted menu offers a wide grill selection and provides something for everyone including, classic pizza and pasta dishes, as well as tasty salads and comforting risottos.
Step out of the City life and into an all day space, designed for laid back drinks and easy dining.
Yee Rah Wok & Grill combining food from around the world. Bring the family to Yee Rah Liverpool as it brings you the best of everything.