Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
According to 131,373 guest survey responses collected in December, the overall net promoter score (NPS) in hospitality dipped to 52 from 54 in the previous month – a similar level seen at other busy periods since hospitality reopened fully in May of last year.