Discover even more detail about your customers’ experiences, automatically.
There’s valuable detail buried in wordy customer feedback, but you only have so many hours in the day. Luckily, we’re obsessed with detail, we’ve made sure you don’t miss a thing.
Revelation is our new plug-in. It works in the background while you work, automatically finding key words and sentiments in text-based feedback, sending information and actions to the people who need to know.
Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.
See their story
Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
See their story
Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.
See their story
Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.
See their story