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Valentine’s Day fails to shine but good service wins through

February 25, 2022February 25, 2022

The romance of Valentine’s failed to shine this year as over a quarter (26.5%) of people revealed they were not out to celebrate the big day. Feed It Back asked over 36,000 consumers from its client base for their views between 10th to 15th February to discover how customers were behaving in relation to celebrating […]

Social distancing is an issue in fast casual venues

August 25, 2020August 27, 2020

The ‘fast casual / grab and go’ sector is moving backwards in terms of customer sentiment. The latest Customer Sentiment Tracker from Feed It Back and KAM Media shows that NPS scores are still significantly lower in these outlets compared with pre-lockdown (20 compared with 64 in February.) This segment includes venues which provide a […]