National Burger Day 2023 – A review of guest feedback on burgers Today is National Burger Day! A day where we can celebrate the tasty, juicy, oozy mouthfuls of deliciousness that you experience when eating a burger! We’ve taken a look at our data, from almost 100k dish ratings on burgers spanning Jan-July 2023 to […]
MoreTag: Customer Sentiment
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Video: ‘Half Year Round Up: Jan – June 2023’
Video: ‘Half Year Round Up: Jan – June 2023’ Our Customer Insights Manager takes you through the latest findings and key points from our Half Year Round Up: Jan – June 2023. The insight is derived from 1.5 million pieces of feedback across the hospitality industry and sub-sectors. The report covers key KPIs, demographic data […]
MoreWhat is competitive socialising?
Simply put, Competitive Socialising combines activities or gaming experiences with great food and drink to be enjoyed by guests of all ages. Activities you might find in a such a venue range from mini-golf to darts, with ball games, ping pong, arcade games and many more. What makes a Competitive Socialising venue different to the […]
MoreWhy you shouldn’t just rely on Social Reviews when listening to customer feedback
Essential customer feedback terminology Social Review – a generic term for a review of a business that is published online and is accessible on the web for anyone to view. Social reviews typically use a 1-5 star rating and allow the consumer to add text to support the rating they leave. Social Review Channels – […]
MoreSocial distancing is an issue in fast casual venues
The ‘fast casual / grab and go’ sector is moving backwards in terms of customer sentiment. The latest Customer Sentiment Tracker from Feed It Back and KAM Media shows that NPS scores are still significantly lower in these outlets compared with pre-lockdown (20 compared with 64 in February.) This segment includes venues which provide a […]
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