Video: ‘Half Year Round Up: Jan – June 2023’ Our Customer Insights Manager takes you through the latest findings and key points from our Half Year Round Up: Jan – June 2023. The insight is derived from 1.5 million pieces of feedback across the hospitality industry and sub-sectors. The report covers key KPIs, demographic data […]
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Five reasons why you shouldn’t use mystery diners & what you can do instead
Retail businesses have used mystery shoppers and mystery diners for many years. The adoption of technology has significantly reduced the demand for this service and certainly in our years of trading we see less and less need for mystery diners. Typically, a mystery diner is used to help keep your brand standards on track. But […]
MoreSocial distancing is an issue in fast casual venues
The ‘fast casual / grab and go’ sector is moving backwards in terms of customer sentiment. The latest Customer Sentiment Tracker from Feed It Back and KAM Media shows that NPS scores are still significantly lower in these outlets compared with pre-lockdown (20 compared with 64 in February.) This segment includes venues which provide a […]
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