Video Chat: ‘Driving Value and Pricing for Profit’ Insights A chat with our Customer Insights Manager following the release of our insights on Driving Value and Pricing for Profit for Hospitality Operators. In this video, we share more on the calculations used within the report and share some recommendations for Hospitality operators on how to […]
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Obsessed with detail
Why you shouldn’t just rely on Social Reviews when listening to customer feedback
Essential customer feedback terminology Social Review – a generic term for a review of a business that is published online and is accessible on the web for anyone to view. Social reviews typically use a 1-5 star rating and allow the consumer to add text to support the rating they leave. Social Review Channels – […]
MoreValentine’s Day fails to shine but good service wins through
The romance of Valentine’s failed to shine this year as over a quarter (26.5%) of people revealed they were not out to celebrate the big day. Feed It Back asked over 36,000 consumers from its client base for their views between 10th to 15th February to discover how customers were behaving in relation to celebrating […]
More£1.3bn Rebound for the Café and Coffee shop market
Problems faced by the Cafe and Coffee market have forced innovation in the UK branded coffee chain market with drive-thrus, smaller format coffee shops, neighbourhood locations and delivery has helped the sector weather the Covid-19 storm. And there is positive news for the sector as the number of sites have grown by 3.5% to 9,540 […]
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