Video: ‘Half Year Round Up: Jan – June 2023’ Our Customer Insights Manager takes you through the latest findings and key points from our Half Year Round Up: Jan – June 2023. The insight is derived from 1.5 million pieces of feedback across the hospitality industry and sub-sectors. The report covers key KPIs, demographic data […]
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Video Chat: ‘Driving Value and Pricing for Profit’ Insights
Video Chat: ‘Driving Value and Pricing for Profit’ Insights A chat with our Customer Insights Manager following the release of our insights on Driving Value and Pricing for Profit for Hospitality Operators. In this video, we share more on the calculations used within the report and share some recommendations for Hospitality operators on how to […]
MoreWorld Cocktail Day – 13 May 2023 and our latest cocktail insights
In celebration of World Cocktail Day (13 May 2023), we are sharing the latest analysis gathered from 48k+ cocktail ratings from the period Jan – April 2023. The Pornstar Martini is the top selling cocktail and scores 87% on average. With the Pornstar martini being such a popular drink, getting it perfect each time is […]
MoreWhy you shouldn’t just rely on Social Reviews when listening to customer feedback
Essential customer feedback terminology Social Review – a generic term for a review of a business that is published online and is accessible on the web for anyone to view. Social reviews typically use a 1-5 star rating and allow the consumer to add text to support the rating they leave. Social Review Channels – […]
MoreSocial distancing is an issue in fast casual venues
The ‘fast casual / grab and go’ sector is moving backwards in terms of customer sentiment. The latest Customer Sentiment Tracker from Feed It Back and KAM Media shows that NPS scores are still significantly lower in these outlets compared with pre-lockdown (20 compared with 64 in February.) This segment includes venues which provide a […]
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