The Dashboard
Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  Find out how
Clients
Partnerships
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Obsessed with detail

How your teams benefit from our dashboard

Let your teams know exactly how they’re doing by informing and inspiring them to deliver great services and fantastic food quality.

Build confidence with your teams

Clients tell us that Feed It Back is helping staff to gain confidence in asking for feedback. Getting opinions in real time is a great team builder. It means they’ve got the power to put things right themselves – fast, rather than waiting to be prompted by HQ. Our clients even see staff logging in via their mobiles to check on how well they’re doing. And ops managers are spotting rising stars ready for a promotion before they’ve even met them!

Feed It Back has enabled our managers and our teams to get involved with our feedback. It comes to the managers and Head Office can have a birds eye view. Feed It Back gives the sites and the managers a dashboard to communicate with the customers and get the customer back in if they didn’t have a great time. It has provided our managers a better understanding of their site and better communication with their staff. It’s given them a tool to run their restaurants better.
Libby Andrews, Marketing Director, Pho

Inspire quality with your teams

Kitchen staff can see exactly how their prep and delivery is being received. New recipes and dishes can be tested quickly and accurately. And your back of house teams can see how consistently they’re delivering against your other kitchens. Feed It Back enables you to genuinely delegate more operational decisions to general managers. Having customer feedback driving your teams’ decisions gives them a sense of fulfilment and responsibility.

Request a demo

How your customers benefit

Linking feedback directly to their bills is personal, simple and fast.

They’re amazed when you actively respond to their social media comments.

Get the power to switch detractors to brand champions

Find out more

How you benefit

Putting things right is so much easier with guest issues all in one place.

Team accountability runs right through your processes.

We work with your existing systems rather than against them.

Find out more

Our case studies

Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.

See their story

Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.

See their story

“Feed It Back is sensitive enough to measure in real-time our biggest issues so that we can deploy focus to individual shops and help our strategic decision making” – Gary Cowles, COO at Paul UK

See their story

“This tool will change your life forever” – Tomas Maunier, Managing Director at Fazenda

See their story

See all