Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.
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Obsessed with detail
Feed It Back x Trail
Insights Driving Action
Feed It Back is the customer experience dashboard for hospitality operators
From collecting your customers’ opinions with beautifully branded, highly customisable and super smart surveys, through to integrating with social channels to pull in reviews, direct messages and posts, it allows you to understand what your customers are experiencing and enables you to communicate with them to ensure maximum engagement and to drive loyalty.
Trail is the work management tool for
hospitality & leisure
An incredibly simple app guides teams through their day, step-by-step, from opening checks and food safety to cashing up. Checklists and forms replace paper logbooks, for a safe digital record. Reports & alerts give the business complete visibility and control over efficient operations.
Benefits of using Feed It Back and
Trail together
- Ensures actions from customer feedback take place
- Reduces complaints
- Helps to improve customer satisfaction levels and drives loyalty
- Increases productivity and efficiency of your teams
Teams love it!
The best operators trust Feed It Back and Trail
