The Dashboard
Benefits
- How your customer benefits
  Linking feedback directly to their bills is personal, simple and fast. They’re amazed when you actively respond to their social media comments. Get the power to switch detractors to brand champions
  Find out how
- How your teams benefit
  Front of House teams love seeing how they’re doing. It’s on their mobiles, too. Your kitchen connects to the details of how well their dishes are going. Managers manage best when customers are driving their decisions.
  Find out how
- How you benefit
  Putting things right is so much easier with customer issues in one place. Team accountability runs right through your processes. We work with your existing systems rather than against them.
  Find out how
Clients
Partnerships
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Obsessed with detail

Feed It Back x Yext
Extend the reach of your business listings

Feed It Back is the customer experience dashboard for hospitality operators

From collecting your customers’ opinions with beautifully branded, highly customisable and super smart surveys, through to integrating with social channels to pull in reviews, direct messages and posts, it allows you to understand what your customers are experiencing and enables you to communicate with them to ensure maximum engagement and to drive loyalty.

Feed It Back is an award-winning platform providing granular data and insights which are used by our clients to identify specific areas that influence drive improvements. In addition, clients can also gather data and insights on a branch level and help support growth.

Yext is a first answer-first search platform design for the age of AI

With the expansion of data on the internet, consumer search aims to constantly innovate. This modern and dynamic AI-answers platform recognises and interprets the natural language of the users so they get the solution they are looking for.

The Yext app allows us to make changes on the business listings of single or multiple branches and also add new branches. This data is updated automatically on our Feed It Back platform, which simplifies the process of setting up each venue.

Benefits of using Feed It Back and Yext:

Focus on bringing high-quality engagement and interaction by a complete database gathered from your customer.
Drive the growth of each branch of your business by collecting insightful and specific data.
Complete control of the data from each branch of your business
Add and update the list of your branches and transfer the data to the Feed It Back platform.
Help your customer discover your brand at any touchpoint, enhancing the reputation of your business.

Find out more about Yext on their website

Back to Partnerships

Our case studies

Star of the Competitive Socialising sector is Flight Club Darts, achieving top marks on every guest metric. Dan Hawkie, Feed It Back’s Managing Director interviewed Juliette Keyte, Marketing Director at Red Engine Team to talk about how their brands Flight Club Darts and Electric Shuffle are operating in this evolving sector.

See their story

Matt Snell, chief executive at Gusto Italian, reveals how breaking away from the pack and banning discounts has positively impacted customer sentiment and the guest experience.

See their story

Rosa’s Thai Google rating has increased by 13%, and they’ve seen the number of reviews grow by an amazing 400%.

See their story

Having the value score data from Feed It Back gives us the confidence that, should we need to raise our prices on certain menu items, customers continue feeling like they’re getting excellent value for money.

See their story

See all

Feed It Back x Yext Extend the reach of your business listings

Our case studies

Feed It Back x Yext
Extend the reach of your business listings